Frequently asked questions
What to know before booking.
Meeting point, delays, luggage and payment. If anything is unclear, message us: we reply in Spanish, English or Portuguese.
Where will you meet me when I arrive?
In the arrivals hall, after immigration and customs. Your driver waits with a sign bearing your name and, if needed, coordinates via WhatsApp.
What happens if my flight is delayed?
We track the flight and adjust the meeting time. You do not need to report every schedule change, although a message always helps if the delay is long.
How much waiting time is included?
Waiting time is agreed when the booking is confirmed and depends on the type of arrival. If the flight is delayed, the waiting time is adjusted at no extra cost.
How do I pay?
Available payment methods are listed in the quote. Quoting is free and no advance payment is required to receive a price.
Can I cancel or change my booking?
Yes. Cancellation terms and changes are confirmed in writing when you book. The earlier you let us know, the easier it is to reassign the vehicle.
Are the vehicles electric?
Yes. The entire fleet is 100% electric: less noise, less vibration and zero direct emissions.
How much luggage can I bring?
It depends on the vehicle and the number of passengers. Tell us how many carry-on bags, large suitcases and extra items you have so we can assign the right vehicle.
Do you provide child seats?
They can be requested when you ask for a quote. Availability and seat type are confirmed before booking.
Do you travel to Punta del Este, Colonia or inland?
Yes. We cover Montevideo, the coast and the main destinations inland. Each route is quoted according to distance and time.
Do you issue invoices?
Invoicing is arranged when the booking is confirmed. Let us know at quote stage if you need an invoice in a company name.
In which languages can I write?
Spanish, English or Portuguese. This site is available in all three, and we answer inquiries in the same language.
Still unsure?
Message us and we will sort it out.
No long form needed. Tell us what you need and we will reply.